Love it or hate it, someone’s always on the line.
Thanks, Alexander Graham Bell.
However distinct the rings, there are a fewetiquette tipsthat always apply.
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Offer A Greeting
When you pick up the phone, begin by offering your greeting of choice.
so that all parties begin the call on the same page.
Picking up the phone with “Hello” followed by the caller’s name is perfectly acceptable.
Speak Clearly
Be sure to speak clearly sothe person on the callcan understand you.
Get rid of distractions, such as turning off the TV or music and setting food aside.
Actively listen to the caller, participate in the conversation, and ask questions.
Write down the caller’s name and phone number in case the recipient doesn’t have it handy.
Add details like what the caller wants and when to return the call.
Adding a time and date is also helpful.
Even if its your personal number, if you use it for work, a professional message is important.
like leave a message and Ill get back to you soon.
Let the caller know you are sorry you missed the call and when they can expect a return call.
Provide an alternate person to contact for urgent calls.
Keep the message short and upbeat.
It shows respect for the callers time.
If they say no, ask if you’re able to call them back.
If you should probably end a call, being polite is key.
Its not abrupt and it lets them know you arent blowing them off.
Its also helpful to have an upbeat tone and positive attitude.
It makes them feel good, shows respect and recognition, and helps build a connection.
You may potentially work with this person in the future.
You want to make a good first impression.
Think about these etiquette tips the next time your phone rings.
Just as the world of technology changes, so does the realm of telecommunications.
However, proper etiquette is always in style.
